COD Rescue Deskby Operant Solo · operantsolo.net
Get a Free RTO Audit

Stop shipping COD orders
that come back.

We confirm every Cash-on-Delivery order on WhatsApp before you ship, fix bad addresses, nudge risky buyers to prepaid, and chase failed deliveries the same day — so you only ship orders that are real. Done for you, daily.

For Indian D2C sellers doing 200–1,500 orders/month with 40%+ COD. No software to learn. No store password needed, ever.

The silent leak in every COD store

Returned orders don't just lose a sale — you pay shipping both ways, packaging, and the ad cost of that order. The numbers below are from shipment data, not marketing.

~26%of COD orders return to origin (RTO) — vs under 2% of prepaid orders (Shipway FY25 shipment data)
₹450–₹900fully loaded cost of every single returned order (₹180–₹240 in logistics alone)
60–65%of Indian e-commerce orders are COD — this is most of your store, not an edge case

What is RTO costing you?

Move the sliders to your store's numbers. Be honest — most sellers are surprised.

You are likely losing

₹34,320/month

600 COD orders → 156 returns a month.

That's ₹4,11,840 a year in return logistics alone — before counting packaging and ad spend.

Get the Exact Number — Free Audit

How it works

1. We confirm before you ship

Every COD order gets a WhatsApp confirmation in English / Hindi / Hinglish. Wrong addresses are fixed, fake and duplicate orders are flagged "do not ship" before you pay for shipping.

2. Risky buyers get a prepaid nudge

Unconfirmed or risky orders get one polite nudge with your payment link. Prepaid orders almost never come back.

3. Failed deliveries get rescued same-day

When a courier marks a delivery failed (NDR), we contact the buyer the same day and re-attempt — instead of the packet quietly travelling back to you.

Human-supervised, not a bot blast: a small team reviews the daily list and reports your own numbers weekly — orders confirmed, orders held, prepaid conversions, deliveries rescued, and estimated ₹ saved. We never promise a magic percentage.

Start with a 14-day paid pilot

  • Up to 300 COD orders handled
  • WhatsApp confirmation + address check on every order
  • Same-day NDR (failed delivery) follow-up
  • End-of-pilot report with your real before/after numbers

Avoiding just 25 returns a month saves roughly ₹5,500 in logistics alone — the pilot pays for itself if it stops a fraction of your returns.

₹4,999 / 14 days

Then ₹7,999/month if it works for you.
No lock-in. No setup fee.

Start With the Free Audit

Free RTO Audit — know your number first

Send us your last 100 orders (a simple spreadsheet export — remove anything sensitive; we never need your store password). Within 48 hours you get a one-page report: your real RTO cost, how many returns a pre-shipping confirmation would likely have caught, and how many failed deliveries were rescuable. If the numbers don't scare you, we never talk again.

Prefer WhatsApp? Message us on WhatsApp · Prefer email? Write to sajjad@operantsolo.net with subject "Audit".

Questions sellers ask us

Do you need access to my store or my customers' data?

Only an order export (CSV/spreadsheet) or view-only access — never your password. During a pilot, customer phone numbers are used only for your orders, in your own accounts, and deleted after the pilot if you don't continue.

How are the WhatsApp messages sent?

Through your own WhatsApp Business API account (e.g. AiSensy/Interakt) with pre-approved templates in English/Hindi/Hinglish — so messages come from your store's number, not a stranger's.

I already use Shiprocket / a courier app. Isn't this the same?

Apps automate one confirmation message. We're a supervised daily desk: address fixing, prepaid nudges, and same-day failed-delivery rescue, including for WooCommerce and Instagram/WhatsApp sellers the apps don't serve well. The free audit will show you if there's anything left on the table.

What if the pilot doesn't reduce my returns?

Then you have the report, the exact numbers, and you don't continue. No lock-in — that's the point of a pilot.